PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY, BEFORE USING
is a site and [●] is the app, both operated by Kisanlends Fintech Private
Limited, a company incorporated (“We” or “Us” or “Our” as applicable). These
to as the “Terms”) set out the terms on which you may make use of Our website
and mobile application, [●] (hereafter referred to “Site/ App”), whether as a
guest or a registered user. Use of Our Site or App includes accessing,
browsing, or registering to use Our Site or App. These Terms also inform you of
the terms on which you may make any purchase or redemption on the Site/ App or
through any other means including using Our call center or such other means as
We may provide. Please read these Terms carefully before you start to use Our
Site or App, as these will apply to your use of Our Site/ App and to any
purchases that you may make on Our Site/ App. By using Our Site/ App and/or
making any purchases on Our Site/ App, you confirm that you accept these Terms
and that you agree to comply with them. If you do not agree to these Terms, you
must not use, access or make any purchases or redemptions on Our Site/ App.
OTHER APPLICABLE TERMS
which sets out the terms on which inter alia We process any personal data We
collect from you or have access to when you use the Site/ App. Our Privacy
Policy shall also apply to your use of Our Site/ App and by using Our Site/
App, you consent to such processing and you warrant that all data provided by
you is accurate.
CHANGES TO THESE TERMS
revise these Terms at any time, by amending this page without providing any
intimation or notice to you. Please check these Terms from time to time, to
take notice of any changes that We make, as they will be binding on you. Any
intimation or notice provided by Us in this regard shall be at our sole
discretion, without any obligation to do so.
CHANGES TO OUR SITE OR
update Our Site/ App from time to time, and may change the content, display,
form, at any time without prior notice or intimation. However, any of the
content on Our Site/ App may be out of date at any given time, and We are under
no obligation to update it. We do not guarantee that Our Site/ App, or any
content on it, will be free from errors or omissions.
ACCESSING OUR SITE OR
Our Site and
App is made available free of charge. We do not guarantee that Our Site and
App, or any content on it, will always be available or be uninterrupted. Access
to Our Site/ App may be suspended, withdrawn, discontinued or changed without
notice or intimation. We will not be liable to you if, for any reason, Our
Site/ App is unavailable at any time or for any period. You are responsible for
making all arrangements necessary for you to have access to Our Site/ App. You
are also responsible for ensuring that all persons who access Our Site/ App
through your internet connection, are aware of these Terms and other applicable
terms and conditions, and that they comply with it.
You can only
access and use this Site and make any purchases on it if you are of a legally
binding contract age, as per the Indian Contract Act, 1872, which is currently
18 years. In all other cases you can be on the Site/ App only with the
involvement of a parent or guardian. It is the responsibility of a parent to
ensure that his/ her child (below the age of 18 years) does not access or use
the Site/ App. It is hereby clarified that the above restrictions on a minor’s
use of the Site/ App shall apply irrespective of the age or date of birth
provided to Us in any registration form or any other documents.
YOUR ACCOUNT AND
You will be
required to provide mobile number, name and one-time password sent to your
mobile number in order to register and access Our Site/ App. Purchases or
redemptions may be permitted to be made by users as a ‘guest’ at the checkout
You are solely
responsible for maintaining the confidentiality of your account and any
password details, and for restricting access to your device to prevent
unauthorized access to your account. You agree to accept responsibility for all
activities that occur under your account. You should take all necessary steps
to ensure that the one-time password is kept confidential and secure, and
should inform Us immediately if you have any reason to believe that your
password has been disclosed or accessed by an unauthorized third party, or if
the password is being, or is likely to be used in an unauthorized manner. We
will not be liable for any loss or damage arising from any unauthorized use of
your account, notwithstanding whether you have informed us of the same.
that the details you provide Us with, are correct and complete, and inform Us
immediately of any changes to the information that you provided when you
registered. You can access and update much of the information you provided to
Us on the Site/ App. We reserve the right to refuse access to the Site/ App,
terminate accounts, remove or edit content at any time, with or without notice
or intimation to you.
SERVICES AND PRODUCTS
App provides a number of internet-based services (all such services, collectively,
the “Services”). One such Service enables users to purchase products such as
seeds and accessories from various merchants (collectively, “Products”). The
purchase of Products shall be additionally governed by the terms set out in
Part B (Return, Cancellation and Other Terms of Purchase) below and by Product
specific conditions which may be displayed on the webpage of that Product.
included on this Site/ App, such as text, graphics, logos, button icons, images,
audio clips, digital downloads, data compilations and software, is Our
property, or the property of Our affiliates or content suppliers, and is
protected by Indian and international intellectual property law, including
copyright, authors’ rights and database rights laws. The compilation of all
content on this Site/ App is Our exclusive property, and is protected by laws
of India and international copyright and database right laws. All software used
on this Site/ App is also Our exclusive property, or the property of Our
affiliates or software suppliers, and is protected by Indian and international
copyright and authors’ rights laws.
hereby granted a limited license to access and make personal use of this Site/
App, but not to download or modify it, or any portion of it, without Our
express written consent. In particular, you may not utilize any data mining,
robots, or similar data gathering and extraction tools to extract (whether once
or many times) for re-utilisation of any parts of this Site/ App, without Our
express written consent. You may also not directly or indirectly, create and/or
publish your own database that features any parts of Our Site/ App, without Our
written consent. This is not applicable with regard to the Content uploaded by
you on Our Site/ App.
LICENSE TO USE THIS
SITE AND APP
We grant you
a limited license to access and make personal use of this Site/ App, but not to
download (other than page caching and downloading of the App) or modify it, or
any portion of it, except with Our written consent. This license does not
include any resale or commercial use of this Site/ App or its contents; any
collection and use of any Product listings, descriptions or prices; any
derivative use of this Site/ App or its contents; any downloading or copying of
account information for the benefit of another merchant, or any use of data
mining, robots or similar data gathering and extraction tools.
App or any portion thereof (including but not limited to any copyrighted
material, trademarks, or other proprietary information) may not be reproduced,
duplicated, copied, sold, resold, visited, distributed or otherwise exploited
for any commercial purpose without Our express written consent and/or Our
affiliates’ written consent, as may be applicable.
You will not
directly or indirectly, frame or use framing techniques to enclose any
trademark, logo or other proprietary information (including images, text, page
layout, or form) that belongs to Us or Our affiliates, without express written
consent. You will not use any metatags or any other ‘hidden text’ utilizing Our
or Our affiliates’ names or trademarks or logos, without express consent
thereof. Any unauthorized use terminates the permission or license granted by
Us or Our affiliates, as applicable, to you.
granted a limited, revocable and non-exclusive right to create a hyperlink to
the Site/ App as long as the link does not portray Us, Our affiliates or Our
Site/ App, or their Products or Services, in a false, misleading, derogatory,
defamatory or otherwise offensive manner. You may not use Our logo or other
proprietary graphic or trademark as part of the link, without express written
consent of Our affiliates or Us, as may be applicable.
YOUR CONTENT AND
You own all
of the content and information that you post on Our Site/ App. In addition,
please see the below:
content that is covered by intellectual property rights, such as photos
and videos (IP content), you specifically grant Us a non-exclusive,
transferable, sub-licensable, royalty free, worldwide and perpetual
license to use any IP content that you post on or in connection with the
Site (IP License).
you delete IP content, it is deleted in a manner similar to emptying the
recycle bin on a computer. However, you understand that removed content
may persist in backup copies for a reasonable period of time (but will not
be available to others, except as required under lawful orders of a court
or other such legal authority).
the above, you agree that We may retain and use any of your content, data or
information to provide to you our Services and for ancillary purposes
including, but not limited to research and analysis in accordance with
acknowledge, understand and agree that your use of this Site/ App will be in
accordance with applicable law, including but not limited to the fact that you
shall not host, display, upload, modify, publish, transmit, update or share any
information that –
to another person and to which you do not have any right;
harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic,
libelous, invasive of another’s privacy, hateful, or racially, ethnically
objectionable, disparaging, relating to encouraging money laundering or
gambling, or otherwise unlawful in any manner whatever;
minors in any way;
any patent, trademark, copyright or other proprietary rights;
any law for the time being in force;
or misleads the addressee about the origin of such messages or communicates
any information which is grossly offensive or menacing in nature;
software viruses or any other computer code, files or programs designed to
interrupt, destroy or limit the functionality of any computer resource;
the unity, integrity, defense, security or sovereignty of India, friendly
relations with foreign States, or public order or causes incitement to the
commission of any cognizable offence or prevents investigation of any
offence or is insulting any other nation;
in any manner hamper Our business or that of Our affiliates.
We may, in
the future, offer on our Site/ App the facility of rewards points, which would
accumulate and be credited to Your account upon the completion of certain
transactions. These reward points will be subject to the provisions of the
additional terms which will be displayed on the reward points’ page on the
provide links to the websites of affiliated companies, merchants and certain
other businesses on the Site/ App. We are not responsible for examining or
evaluating, and We do not warrant or endorse the information of any of these
businesses/merchants or individuals, or the content of their websites. You
should carefully review their privacy statements and other conditions of use.
When you access third party websites through Our Site/ App, you will be
policies, and will additionally be governed by such terms and use and privacy
policies, as applicable to those websites.
acknowledge and undertake that you are accessing the Site/ App and transacting
with third party merchants at your own risk, and are using your best and
prudent judgment before entering into any transactions through the Site/ App
understand and agree that We are not responsible for Products offered by
merchants, and that the Site/ App provides a platform to facilitate the
purchase of products. We shall not be liable or responsible for any actions or
inactions of the merchants nor any breach of Product specific conditions,
representations or warranties by the merchants with regard to the Products, and
hereby expressly disclaim any and all responsibility and liability in that
regard. We shall not mediate or resolve any dispute or disagreement between you
or the merchants.
expressly disclaim any and all warranties or representations (express or
implied), in respect of quality, suitability, accuracy, reliability, completeness,
timeliness, performance, safety, merchantability, fitness for a particular
We shall not
be responsible for any cancelled or failed transactions or payments attempted
using credit cards, debit card, net banking or any other means on the Site/
App. You further agree that We shall not be responsible or liable for
cancellations or failures which take place on account of you exceeding the
existing limit on your credit card.
INDEMNITY AND RELEASE
indemnify and hold Us and/ Our affiliates, and their respective offices,
directors, agents and employees, harmless, from any claim or demand or actions
including reasonable attorneys’ fees made by any third party or penalty imposed
due to, or arising out of:
breach of these Terms or any document incorporated by reference; and
violation of any law, rules, regulations or third party rights.
expressly release Us and/ or Our affiliates and/ or any of its officers and
representatives from any cost, damage, liability or other consequences of any
of the actions/ inactions of the merchants, and specifically waive any claims
or demands that you may have, in this behalf, under any statute, contract or
otherwise. You will not implead or involve Us in any proceedings relating to a
We will not
be responsible for any indirect or consequential loss caused to You (including
loss of profits, revenue, contracts, anticipated savings, data, goodwill or
wasted expense). Our aggregate maximum liability to You shall be limited to the
refund of the money received from You or the merchant for the Service
triggering the claim.
If you breach
these Terms and We take no action, We will still be entitled to use Our rights
and remedies in any other situation where you breach these Terms.
violate the letter and/or spirit of these Terms, or otherwise create risk or
possible legal exposure for Us, We can stop providing all or part of the Site/
App to you. We may also delete or disable your account at any time.
GOVERNING LAW AND
are governed by, and construed in accordance with the laws of India. You agree,
as We do, to submit to the exclusive jurisdiction of courts in Bangalore,
The name and contact
details of Our Grievance Officer are as follows:
Grievance Officer can be contacted to report abuse, or to complain against any
content hosted, transmitted, published, updated or shared on Our Site/ App, in
the event there are some concerns regarding such content.
PART B – RETURN,
CANCELLATION AND OTHER TERMS OF PURCHASE
disclaim any guarantees of exactness as to the finish and appearance of the
final Product. The quality of any Products purchased or obtained by you through
the Site/ App may not meet your expectations. Alterations to certain aspects of
your order such as the supplier brand, quantity etc. may be required due to
limitations caused by availability of product difference in quantity charts of
respective brands etc. In this instance We will send an approval request to
your email address, which you submitted when placing your order. If you agree
with the requested change, you may accept the requested product change by
replying to it within 10 (ten) days of it being sent to you, failing which it
will be deemed that you rejected the change.
Products are described on our Site/ App and are incorporated into these terms
by reference. All prices are in Indian rupees. Prices, Products and Services
may change at our discretion.
MODE OF PAYMENT
the following payment options:
on Delivery (available in selected pin codes) upto a specified limit as
decided by Us
online payment fails, please retry making the payment after ensuring that the
information entered is accurate, including all account details and billing
addresses. If your payment still fails, you can use the ‘cash on delivery’
payment option, if available on the payment page to place your order. If your
payment is debited from your account after a payment failure, it will be credited
back within 7-10 days, after we receive a confirmation from the bank.
TITLE AND RISK
risk of loss for all Products ordered by you shall always remain with you.
SHIPPING AND DELIVERY
We strive to
deliver the Products purchased in good condition and within a reasonable time.
Once the order is placed, you will be notified of the delivery time, however,
please note that the indicated delivery time is only an estimate and We are not
liable if the Products are delivered to you post the estimated delivery time.
There is no ‘track your delivery’ option available.
charges for the Products shall be charged separately on the order page. If the
order is cancelled, lost or undelivered to your preferred location, we will
refund the shipping charges, if paid online. If you return an order delivered
to you, order shipping charges will not be refunded.
Cancellation by Us:We reserve the right to refuse or cancel
any order for the purchase of Products for any reason whatsoever, including,
of the Products or quantities ordered by You;
or errors in pricing information
an invalid address is provided in order details; and
account of any issues identified by Our credit and fraud avoidance
circumstances, We may also require additional verifications or information
before accepting any order. We will contact you if all or any portion of your
order is cancelled or if additional information is required to accept your
order. If your order is cancelled after you have been charged, the said amount
will be reversed.
Cancellation by You: We reserve the right to
accept or reject any requests by you for order cancellations. We will cancel
orders if they have not already been processed and subject to having received a
cancellation request from you on the Site/ App or on a call to our customer
care, within 24 (twenty four) hours from the order placement. In this regard,
We reserve the right to decide whether or not an order has been processed and
you agree that our decision in this regard shall be final.
In the event
of a cancellation, the amount paid for the Products will be refunded to you
once we receive the monies from the merchant and any refund of GST shall be as
per applicable policy from time to time.
points or promo code used for placing an order will not be refunded or
RETURN AND REPLACEMENT
and replacement policy gives you an option to return or seek replacement on the
Site/ App or on a call to our customer care, for the below reasons:
‘best before’ period of the Products has expired at the time of delivery
to you; or
packaging of the Products is tampered or broken in a manner which
compromises the quality of the Products. In this regard, you will be
required to provide pictures of the tampered or broken package to Us, in
order for us to determine whether the same qualifies for return or
receive a request for return/ replacement within 2 (two) days from the date of
delivery, on a call to our customer care. We ask that you don’t use the Product
and preserve its original condition, tags and condition of the packaging in the
same manner as received by you. We will provide free pickup. You will see a
pickup option when you submit a return request.
Up, our delivery agent may do a quality check on the return. If the Product
does not pass the quality check, the same will not be picked up. If you choose
to replace the item, you will be provided with a replacement of the same item,
subject to availability and we make no guarantee on the time for delivery of
the replaced Product. You will not be able to exchange your item for an